Job Offer by Velo Orange - Customer Service Representative

Job Offer by Velo Orange - Customer Service Representative

Velo Orange (United States) - Summer is full swing and we have a position at Velo Orange we're excited to fill with the right individual.

The position would be full-time and permanent, 9-5 Monday through Friday with opportunities to attend trade shows for qualified and interested persons. Holidays off with an additional 2 weeks of paid vacation and a week of sick leave. We have a 401k with automatic 3% employer contribution on top of what you put in. We also close for the holidays at the end of the year so that we can all spend time with our families or squeeze out one more bike tour for the year (why not both!). Our warehouse and office is located just outside of Historic Downtown Annapolis, MD. This gives us easy access to everything within the DC-Baltimore Metro region, and the East Coast Corridor in general - lots of fun in close proximity.

Main responsibilities for this position include:

  • Resolving phone, email, and walk-in customer inquiries and orders
  • Coordinating with fellow VO staff to achieve goals
  • Processing and updating customer information as needed
  • Communicating with our partner representatives
  • Attending expos, events, and meet-ups
  • Other required tasks

 

A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and being a generally enthusiastic and positive person is at the top of our list. We're a relaxed, open office environment, but work hard and focus on innovation and progress. We'd like someone who wants to have a voice in what we make, what we do, and we'd expect first-hand demo-ing and reviewing. Competitive salary is based on your qualifications. Experience in the cycling or outdoor industry is a must, and mechanic skills are highly valued.

We look forward to welcoming you to the Velo Orange team!

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