Keiser (United States) - We are searching for a talented E-Commerce Coordinator to process new sales orders and provide enhanced support for pre and post sale customer concerns, while finding opportunities to advance our E-Commerce goals through systemic improvements and collaboration with the Digital Marketing and Transformation team.

About Keiser:

Keiser is a company dedicated to improving human performance at all levels. We are best known for work in elite level athletic performance and as the equipment of choice for enhancing older adult performance. For over 40 years the goals of the company have been to:

• Raise the bar on human performance at all levels
• Maximize the efficiency of physical training
• Minimize injuries in the gym, in the game, and in life.

What Success Looks Like:

A successful E-Commerce Coordinator will have excellent written and verbal communication skills, experience with data entry systems and CRM’s, along with the patience and focus to provide direct and inexpensive resolutions to customer distress inquiries. You will manage a dynamic workflow, balancing the urgent needs of order processing and customer service concerns with important long-and-short-term agenda items, such as procedural audits, customer data analysis and report writing.

What You Will Do:

1. Process incoming E-Commerce orders from various platforms in a timely manner, balancing accuracy and speed.
2. Ensure the prompt resolution of customer issues/problems/requests through troubleshooting, research and data compilation via telephone, email and internet.
3. Balance a dynamic workflow during sales promotions including the Christmas/New Year shopping season and any mid-year promotions.
4. Manage and file damage claims in a timely manner while working with the shipping department to ensure claims are processed and paid.
5. Periodic audit of fulfillment policies to ensure Keiser customers are at the beneficiaries of current “best practices.”
6. Review, process, and coordinate customer returns, providing a quick and inexpensive resolution by scheduling pick ups, providing service information, the tracing of shipments, identification of problems and agreeable resolutions.
7. Take ownership of the customer experience and proactively seek and identify improvements to the order entry, shipment, fulfillment and returns processes while working with different departments to ensure cohesion with Keiser’s broad goals.
8. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
9. Assist the E-Commerce and Digital Marketing teams with various tasks as required.

What You Need:

1. Fresno-based - this is not a remote position.
2. 1-3 years CRM or data entry experience.
3. 1-3 years customer service experience.
4. Some sales experience preferred.
5. Excellent written/verbal communication skills.
6. Excellent listening skills and an empathetic voice and manner with a dedication to customer satisfaction
7. Ability to multitask in fast-paced and varied work environment, while keeping focus on the customer
8. Strong problem-solving, organizations and time management skills.
9. Strong sense of empathy with a results-oriented approach to conflict resolution, particularly skilled at bringing satisfaction to difficult customer personalities.
10. Ability to manage multiple, detailed projects and drive towards deadlines.
11. Proficiency with Word, Excel and Email programs.
12. Experience engaging with multiple productivity tools/internal systems.

Equal Opportunity Employer:

Keiser Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Keiser Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.